Lowe's Home Improvement

Jessica a month ago

We purchased an oven from Lowe’s and scheduled delivery and installation. Unfortunately, the experience has been one problem after another. Our original delivery did not happen because of a communication issue involving outdated contact information. We worked with Lowe’s to correct everything and rescheduled for the next available date. We tried to be understanding and give Lowe’s the benefit of the doubt. Then, the night before our rescheduled delivery, we received a late-night text from the installer saying he would not be able to make the appointment due to a vehicle issue. We were supposed to receive our oven the next morning, and we are now being told we have to wait another week for the next available appointment. What has been most frustrating is the lack of ownership from Lowe’s. We have spent hours trying to get help and have repeatedly been passed around rather than having someone actually take responsibility for resolving the issue. I even contacted Customer Service and waited on hold for over 10 minutes before the call dropped. No one called back. When I called again, I was told they could not help me. When I asked who could assist with escalating the situation, the

Pratt Ray Edited a month ago

7/8/26 I hired Lowe's to do a tile job. When it was done their installer had laid two different types of tile. Who ever loaded it didn't check the idem number, then their installer wasn't paying any attention or saw and wasn't going to say nothing, luckily I saw it and caught it before they left. That has been over two weeks ago and I can't get them come and fix it. I have called and five times they say an installer will call you before the end of the day to schedule you to make the corrections. But they never do it only their way to get you off the phone. The issue is they have their money because I had to pay up front. I know that I will not never use them again. I thought I would make this known because if I would have seen a review like this I wouldn't have used them. 8/6/26 Today this ordeal is finally done. A different installer came and went above and beyond. He completely removed all the tile and level the concrete floor before starting over. I am very satisfied with to outcome although it starting off very rocky.

Steven Dinh 4 months ago

Really happy with my recent visit to Lowe's! I picked up a couple of mosquito sprayers for the house and the whole experience was great. The store had exactly what I needed, and the selection was solid. The staff were helpful and I was in and out quickly. The sprayers work perfectly — no more mosquitoes bothering us at home! Will definitely be coming back for future home needs. Highly recommend!

Robert Albert 6 months ago

Pretty much everyone there has been CRUSHING IT with GREAT CUSTOMER SERVICE for months now. I could care less about my man card, big box hardware stores have lost their charm for me. Probably because I've got enough tools and I prefer specialty shops. I still need plenty of supplies though. Especially lately. I don't mind going as much because I know one thing for sure: I'll have a pleasant experience even if I don't find what I need the first time I go. Keep it up Lowes.

Tphone Samsung Edited 9 months ago

As I sit here waiting for for Lowe's Christmas mugs, I took a few minutes to walk around the store. Nice location, opens at 6 am & closes at 10 pm. Friendly staff...allow me to hang out for 4 hours. Assist with bug removal, too.